Who we are

Our website address is: https://www.thewoollenmill.wales

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms on this website take contact details for the purpose of enquiries and bookings. We will not use this contact information for any other purpose than to arrange your stay without expressly gaining permission from you beforehand. On our contact form we collect your Name, your Email Address and your comments.


If you browse our website you have the choice to accept non-functional cookies. These cookies are used to gauge website usage via Google Analytics.  Continued use of our website shows acceptance of these cookies.  You can at any time clear all of our cookies from your browser if you wish. This will mean that next time you visit our site you will presented with a choice whether to accept cookies again.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics on this website to give us usage data and to track the effectiveness of our marketing. Cookies used by Google Analytics are displayed in our cookie policy.  Google Analytics cannot track your personal data outside of your IP address. We give you the choice whether or not to accept or decline use of these cookies when you first visit our website.

Who we share your data with

We do not share your personal data with anyone and only retain data to service contacts and bookings if we have your express permission.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can request data deletion or a copy of what data we hold by emailing enquiries _AT_ thewoollenmill.wales

Where we send your data

Visitor comments may be checked through an automated spam detection service.  Any spam detected is deleted and user details deleted along with the spam.

Our contact information

Mrs Sally Stacey

The Woollen Mill

Clynnog Road



LL54 6PB

Email: sally _AT_ thewoollenmill.wales

Additional information

How we protect your data

Our website utilises the secure (https) protocol throughout as recommended by Google. We utilise a third party hosting company who protect against server wide breaches of security.

We utilise a third party booking system plugin.This system stores details in our secure database. No financial information is stored in this database, just your contact details to service the booking.  Contact information is backed up daily and stored in secure files on our server.

If booking and contact information is transferred offline to service bookings then this is stored in an encrypted file. We use Keepass, an open source encryption tool to store this data.

What data breach procedures we have in place

In the very unlikely event of a data breach, we have the ability to immediately take our website offline whilst the site is secured.  Any personally identifiable information leaked is notified to the relevant authority.  In the UK, this organisation is the ICO.

What third parties we receive data from

We may from time to time receive data from Facebook and Google AdWords related to ad usage. This data cannot be used to indentify any user and is only used to show the effectiveness of our marketing.

What automated decision making and/or profiling we do with user data

We do not use any automated decision making outside of our spam detection plugin which is used to limit spam attacks on our blog pages.

Industry regulatory disclosure requirements

We are not currently associated with any industry regulatory body.